Terms of service

This document is an electronic record in terms of the Information Technology Act, 2000, and applicable rules thereunder, as well as the amended provisions relating to electronic records under various statutes. This electronic record is generated by a computer system and does not require any physical or digital signatures.

This Terms of Service document is published in accordance with Rule 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011, which requires publishing the rules, regulations, privacy policy, and Terms of Use for accessing or using www.johoja.com.

Johoja (hereinafter referred to as "Johoja", "we", "our", or “us”) is the owner of the domain name www.johoja.com.


USER AGREEMENT

PLEASE READ THESE TERMS CAREFULLY. BY ACCESSING OR USING THIS WEBSITE, OR BY ORDERING PRODUCTS FROM THIS WEBSITE, YOU AGREE TO BE BOUND BY THESE TERMS OF USE.

This Agreement governs your use of www.johoja.com and your purchase of products made available here. By using this Website, you agree to abide by all terms, policies, and guidelines referenced herein. Johoja reserves the right to revise these Terms at any time by posting the updated version on this Website. Any such changes will be effective immediately upon posting. Your continued use of the website constitutes acceptance of those changes.


IMPORTANT DISCLAIMERS

  • Johoja, along with its associates, partners, and service providers, makes no representations or warranties about the accuracy, completeness, reliability, or timeliness of any content on this website.
  • Johoja may engage third-party service providers who process or store data outside India. We cannot guarantee that the same data protection standards apply in those jurisdictions.
  • While we take utmost care to secure your information, Johoja shall not be held liable for any data loss, cyber-attacks, or unauthorised access beyond our reasonable control.


YOUR ACCOUNT & REGISTRATION

You are responsible for ensuring the confidentiality and accuracy of your account details. Johoja reserves the right to suspend, restrict, or terminate accounts that provide false, inaccurate, or suspicious information.


ELECTRONIC COMMUNICATIONS

By using this Website, you consent to receive electronic communications from us regarding your account, orders, and updates. Where possible, you may opt out of promotional communications.


USE OF PRODUCTS & SERVICES

  • Products purchased from www.johoja.com are intended strictly for personal use only. Resale or commercial exploitation is not permitted.
  • For issues relating to delivery or damaged products, please contact customer care within 24 hours of receipt.


FEES & PAYMENTS

Browsing the website is free of charge. Payments are applicable only for purchases, along with relevant taxes and delivery charges. Non-payment of dues may result in suspension of your access, cancellation of orders, or legal action.


USE OF THE WEBSITE

When using this website, you agree not to:

  • Post or share unlawful, harmful, or offensive content
  • Infringe on Johoja’s or any third party’s intellectual property rights
  • Copy, misuse, or commercially exploit any content from this Website without authorisation.
  • Misrepresenting or defame Johoja on any platform, including social media
  • Use Johoja's name, logo, or branding deceptively


LIMITATION OF LIABILITY

Johoja shall not be liable for indirect, incidental, or consequential damages, including but not limited to loss of profits, goodwill, or data, arising from the use of this Website or products.


INDEMNITY

You agree to indemnify and hold harmless Johoja, its affiliates, employees, and service partners against any claims, damages, or costs resulting from your misuse of the Website, violation of these Terms, or infringement of third-party rights.


DISPUTE RESOLUTION

All concerns or disputes must first be raised with us at contact@johoja.com or via customer care at +91-7441184292. We will make every effort to resolve matters amicably.


REPORTING INTELLECTUAL PROPERTY VIOLATIONS

If you believe that your intellectual property rights have been infringed, please email contact@johoja.com with complete details. While Johoja may act to protect rights, it disclaims liability for third-party content.


GOVERNING LAW & JURISDICTION

This Agreement is governed by and construed in accordance with the laws of India. All disputes are subject exclusively to the jurisdiction of courts in Haryana, India.


GENERAL

  • These Terms do not create any partnership, agency, or joint venture between you and Johoja.
  • If any clause of these Terms is deemed unenforceable, the remaining provisions will continue to apply.
  • Johoja reserves the right to amend these Terms at its sole discretion. Continued use of the Website constitutes acceptance of such amendments.


PRODUCT DISCLAIMER

Johoja fragrances are crafted with high-quality extracts and ingredients. However, individual reactions may vary. Customers are advised to check product ingredients, conduct patch tests where necessary, and consult professionals in case of known sensitivities. Johoja will not be held responsible for misuse of products or allergic reactions.