Refund policy

At Johoja, we are committed to offering you a seamless shopping experience. Every fragrance is crafted with precision, packed with care, and shipped with attention to detail. We value your trust and want to ensure that every purchase with us feels as effortless as wearing the perfect scent.

As fragrances are personal-use products, opened or used items cannot be returned or refunded, since they cannot be reused or resold. However, if you have received a product that is damaged, defective, tampered with, or not as described, we are here to assist you.


1. Returns & Replacements – How to Raise a Request

If you wish to return or replace a product, kindly follow the steps below within 48 hours of delivery:

  • Step 1: Contact our Customer Care team at johoja3@gmail.com or whatsapp us at +91-9244274292.
  • Step 2: Share your Order ID along with clear images/videos of the product, invoice, and original packaging (an unboxing video is mandatory for claims of missing items, leakage, or breakage).
  • Step 3: Once verified, our team will arrange a reverse pickup within 2–4 business days. The product must reach us in its original condition with all seals, labels, barcodes, and packaging intact.


2. Refund Policy

Refunds will be initiated only after the returned product is received and verified at our warehouse.

  • For all approved returns, we will issue full refund of your amount to the original payment method within 5-7 business days.
  • Once your refund is initiated, Johoja will share the confirmation details along with the transaction ID for your reference.
  • Refund requests must be raised within 48 hours of order delivery to be eligible for processing.


3. Conditions for Returns & Exchanges

Returns or exchanges will not be accepted in the following cases:

  • The product is used, opened, or tampered with.
  • Damage is caused by misuse, neglect, or mishandling after delivery.
  • Returned without original packaging, price tags, labels, barcodes, or complimentary gifts.
  • Serial numbers, batch codes, or labels are altered or tampered with.
  • Requests are raised after 72 hours of order delivery.
  • Refund claim for “product disliked” or "change of preference".

4. Partial Returns

Yes, you may return individual items from a multi-product order. However, each item must be returned in full condition along with any complimentary gifts or samples received(if any) with it.

5. Important Notes

  • In locations where reverse pickup is unavailable, customers may need to courier the product back to our warehouse in unused condition with tags and packaging intact. Once received, the refund/replacement will be processed.
  • If your order is marked as delivered but not received, please notify us within 3 days of the marked delivery date. Claims raised beyond this window will not be eligible.

6. Cancellation Policy

  • Orders can only be cancelled before dispatch from our warehouse.
  • Johoja will share confirmation and transaction details once the refund is initiated.

7. Our Commitment

Every Johoja creation undergoes strict "quality control checks" before it reaches you. While issues are rare, should they arise, our dedicated team is here to resolve them promptly and ensure your complete satisfaction.

 

For any assistance, please reach us at the following:
Whatsapp us at +91-9244274292

 

At Johoja, your trust is our most valued fragrance.